Privacy Policy
1. Introduction
Welcome to PenPaloo! We are committed to protecting the privacy of children and
ensuring a safe, educational, and fun penpal experience. This Privacy Policy
explains how we collect, use, and protect personal data when matching children with
their ideal penpal.
By using PenPaloo, you agree to this Privacy Policy. If you have any questions,
please contact us at support@penpaloo.io.
2. Information We Collect
To provide a secure and personalized penpal experience, we collect the following
information from parents or legal guardians:
From Parents/Guardians:
- Full Name – To verify identity and maintain communication.
- Email Address & Phone Number – To manage the child’s account, notify about
updates, and provide support. - Mailing Address – If physical letters are exchanged, this is used solely for delivery
purposes.
From Children (Provided by Parents):
- Child’s First Name (or Nickname) – Used for letter personalization and matching.
- Age & Gender – To ensure appropriate matching with a penpal.
- Language Preferences – To facilitate language learning opportunities.
- Hobbies & Interests – To create meaningful and engaging penpal connections.
We do NOT collect personal data directly from children. All information must be
provided and managed by the parent or guardian.
3. How We Use Your Informations
The information collected is used for the following purposes:
- To match children with a suitable penpal based on their profile information.
- To facilitate safe communication between penpals.
- To ensure security by verifying participant identities.
- To provide customer support and send service updates.
- To process physical letter exchanges (if applicable).
We do not use children’s data for marketing or third-party advertising.
4. How We Protect Your Child’s Privacy
PenPaloo is designed with child safety as our priority. We implement strict
security measures to protect personal data:
- Parental Control – Only parents/guardians can create, manage, or modify a child’s
account. - End-to-End Encryption – All digital messages are encrypted to ensure privacy.
- Strict Content Monitoring – Communications are reviewed to prevent inappropriate content.
- Secure Storage – All personal data, including addresses and phone numbers, are
stored in encrypted databases. - No Public Profiles – Children’s information is never publicly accessible.
5. Information Sharing & Third Parties
We do NOT sell, rent, or share personal data for commercial purposes. However,
information may be shared in the following situations:
- With Your Consent – If a parent requests additional services that require data
processing. - For Letter Delivery – If physical letters are exchanged, necessary data (name,
address) will be used only for mailing purposes. - For Legal Compliance – If required by law, court order, or to enforce safety
policies. - For Service Providers – We work with trusted partners (such as mailing services)
that comply with strict privacy protections.
6. Parental Rights & Account Management
As a parent/guardian, you have full control over your child’s data and can:
- Review, update, or delete your child’s information.
- Request to opt-out of the service at any time
- Restrict physical letter exchange if preferred.
- Contact us for any concerns regarding privacy.
7. Data Retention & Deletion
We retain personal data only as long as necessary to provide our service. If an
account remains inactive for 12 months, personal data is securely deleted. Parents
can request immediate deletion of all data by contacting us.
8. Compliance with Children’s Privacy Laws
PenPaloo complies with:
✅ COPPA (Children’s Online Privacy Protection Act) – Protecting children’s online data.
✅ GDPR-K (General Data Protection Regulation for Kids) – Ensuring compliance with EU privacy laws.
✅ Safe Data Storage Practices – Using encrypted databases and secure transmission protocols.
9. Updates to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our service or privacy regulations. We will notify parents of significant updates via email.
10. Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
📩 Email: support@penpaloo.io
📞 Phone: +1 (469) 242-3948
By using PenPaloo, you confirm that you have read and understood this Privacy Policy..
💌 A safe and enriching penpal experience starts with trust. Thank you for being part of the PenPaloo community! 🚀