Terms and Conditions
Welcome to PenPaloo! These Terms and Conditions govern your use of our service. By
accessing or using PenPaloo, you agree to be bound by these Terms. If you do not agree
with any part of these Terms, you should discontinue use of our service.
1. Introduction
PenPaloo is an online penpal matching service designed to connect children with age-
appropriate penpals in a safe and educational environment. Our platform is intended for
use exclusively by parents or legal guardians to manage their child’s participation.
Key Principles:
✅ Parental Control – Parents manage their child’s profile and interactions.
✅ Safety First – Secure messaging and strict privacy protections.
✅ Educational & Fun – Helping children learn about different cultures and languages.
2. Eligibility
- You must be at least 18 years old to create and manage an account for a child.
- Children under 18 years old may only participate under parental supervision.
- By using PenPaloo, you confirm that all information provided is accurate and truthful.
3. Account Registration & Responsibilities
To use PenPaloo, parents or legal guardians must:
- Create an account with valid contact details (email, phone number).
- Provide accurate information about their child for appropriate penpal matching.
- Ensure responsible use of the platform and monitor their child’s interactions.
Parents are fully responsible for their child’s participation and must review all
communications to ensure safety.
4. Service Description & Communication Rules
- PenPaloo matches children with a suitable penpal based on the information provided.
- Communication takes place via our secure platform – No direct external contact is
permitted. - For physical letter exchange, only the necessary information (mailing address) is shared
under strict security measures.
User Conduct Guidelines
Users (both parents and children) must:
✔️ Respect privacy – No unauthorized sharing of personal contact details.
✔️ Communicate respectfully – No offensive, harmful, or inappropriate language.
✔️ Follow platform rules – Messages are subject to moderation to ensure safety.
We reserve the right to terminate accounts that violate these guidelines.
5. Fees & Payments
- Some features of PenPaloo may be offered for free, while others require a paid
subscription. - By purchasing a subscription, you agree to our billing terms.
- No refunds are issued for unused subscription periods, except where legally required.
6. Privacy & Data Protection
- Personal data is collected and used according to our Privacy Policy.
- Parents have full control over their child’s data, account, and preferences.
- PenPaloo complies with COPPA (Children’s Online Privacy Protection Act) and GDPR-
K (General Data Protection Regulation for Kids).
7. Termination of Accounts
PenPaloo reserves the right to suspend or terminate any account under the following
circumstances:
❌ Violation of these Terms & Conditions.
❌ Inappropriate use of the platform.
❌ Misrepresentation of user identity or age.
❌ Any behavior that threatens the safety of users.
Users may delete their accounts at any time by contacting support@penpaloo.io.
8. Limitations of Liability
- PenPaloo does not guarantee the availability, uninterrupted operation, or error-free
experience of the service. - PenPaloo is not responsible for the actions of third-party services (e.g., postal carriers for
physical letter exchanges). - PenPaloo is not liable for any emotional or psychological distress resulting from user
interactions, though we take all reasonable measures to maintain a safe and supportive
environment.
9. Changes to These Terms
We may update these Terms periodically. Parents will be notified of significant changes via
email. Continued use of the service after any updates constitutes acceptance of the new
Terms.
10. Contact Information
For any questions regarding these Terms & Conditions, please contact:
📩 Email: support@penpaloo.io
📞 Phone: +1 (469) 242-3948
By using PenPaloo, you acknowledge that you have read, understood, and agreed to these
Terms & Conditions.
🚀 Welcome to the PenPaloo experience – where learning, friendship, and safety come first! 💌